COLLECTION OF INFORMATION

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As a visitor, you can browse our Website to find out more about our Website. You are not required to provide us with any Personal Data as a visitor. When you visit the Site, we collect and store certain information in order to improve security, analyze trends and administer the Website with a view to assist us in improving customer experience. We use this information to evaluate traffic patterns on our Website so that we can make it more useful to our visitors.

We collect your Personal Data when you register with us, when you express an interest in obtaining information about us or our products and services, when you participate in activities on our Website or otherwise contact us. 

We will only collect your Personal Data if we have a proper reason for doing so, e.g.: to comply with our legal and regulatory obligations; for the performance of our contract with you or to take steps at your request before entering into a contract; for our legitimate interests or those of a third party; or where you have given consent. A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person (for example, to prevent payment fraud or confirm your identity

Our primary goal in collecting your Personal Data and other personal information is to provide you a safe, efficient, smooth and customized experience. This allows us to provide courses, study material, tutorials that most likely meet your needs and to customize our Website to make your experience safer and easier. We also use your Personal Identifiable Information together with other Personally Non-Identifiable Information to help us better understand our users and to improve the content and functionality of our Website. The information we learn from you helps us personalize and continually improve your experience at our Website. We do not voluntarily make this information available to third parties, nor do we use it for any other purpose, except as set out herein.

When you visit our Website, as part of a purchase of one of our courses or registering on our Website, we may collect a variety of information that you will voluntarily provide to us via one of our contact forms, via a chat or phone session (Personal Identifying Information), such as:

• Contact Information, such as name, email address, display picture, mailing address, phone number, IP address, geographic location, or phone number

• Information to enable us to check and verify your identity, e.g. your date of birth, mark-sheets, Passport/Aadhar /Voter ID details;

• Billing Information, such as debit card number, credit card number, and billing address;

• Unique Identifiers, such as username or password;

• Reviews or ratings, syllabus and course preferences, account settings, (including preferences set in the " Account " section of our Website); and

• Information provided to us through our service, interaction with our customer service, participation in surveys, or marketing promotions.

We collect information about you and your use of our service, your interactions with us as well as information regarding your computer or other device used to access our service). This information includes your activity on our Website, such as classes, study materials, courses and searches queries;
details of your interactions with customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings; device IDs or other unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source ( for example, referral URLs ), IP address (which may tell us your general location), browser and standard web server log information, information collected via the use of cookies, web beacons and other technologies.

With the help of back end applications, we aim at providing better services and better interaction with teachers, depending on the beneficiary’s line of interest. We also may ask for this information at other times, such as when you enter contests or other promotions sponsored by us and/or our partners. If you use a feature that requires payment of fee options like NEFT or Card will appear. In case of payments via credit or debit card, we will redirect you to registered payment gateways such as Razorpay, PayPal, and other such registered gateways. You may store and save your payment details like card numbers with the gateway. We do not have access to this data. All payment transactions are processed through secure payment gateway providers. We do not store any card information (other than the last 4 digits of your card) on our servers.

When you use one of our paid products, we track the web pages, and information that has been accessed by you, and store it on our servers. This enables us to track items that you have completed and those that you need to see.

The user full name and his/her display picture can be publicly displayed on the Website. Depending on what profile and what services they are seeking, Spark Academy can ask for more information relating to address, billing information, certificates, past employment information, etc.

Spark Academy can use technologies such as cookies, clear gifs, log files, and flash cookies for several purposes, including to help understand how you interact with our site and services, in order to provide a better experience.

 

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USAGE AND RETENTION OF INFORMATION

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We use the personal information we collect, including your Personal Data where it is necessary to deliver the services you have requested, where it is necessary to exercise or comply with legal rights or obligations, or for normal business purposes of the kind set out in this Policy.

We will use your personal information to provide, analyze, administer and improve our services, to provide you with a personalized experience on our Website (especially, by offering you services that are best suited for you), to contact you about your account and our services, to provide you customer service, to provide you with personalized marketing and to detect, prevent, mitigate and investigate fraudulent or illegal activities.

We further use your personal information to determine your general geographic location, provide localized courses and classes, provide you with customized and personalized study material,  recommendations, determine your Internet service provider, and help us quickly and efficiently respond to inquiries and requests and enforcing our terms (such as determining free trial eligibility) and communicate with you concerning our service (for example by email, push notifications, text messaging,and online messaging channels), so that we can send you details about new features and content available on the Website, special offers, promotional announcements, surveys, and to assist you with operational requests such as password reset requests.

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COMMUNITY

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Spark Academy is a community. We offer several features that allow members to connect and communicate in public or semi-public spaces, such as Forums and Teams. Please be sensible and judge before posting in these community spaces or sharing your personal information with others on Spark Academy. Be aware that any personal information you submit there can be read, collected, or used by others, or could be used to send you unsolicited messages.

 

 

ACCESS TO YOUR PERSONAL INFORMATION 

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Spark Academy will provide you with the means to ensure that your Personal Information is correct and current. If you have filled out a user profile, it will provide an obvious way for you to access and change your profile from its Application/Services/Website/products. Spark Academy adopts stringent security measures to protect your password from being exposed or disclosed to anyone. Only upon you forgetting the password for its Application/Website or Services, Spark Academy will have a right to reset the same to you with your prior approval as per standard web practices.

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SECURITY

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We shall try to take all precautions to protect the personal information both online and offline. We will try to protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. We have standard SSL certification which basically helps us create a secure connection between our server and user to render any information or action. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. Only user passwords are encrypted in 64-bit encryption and stored because generally, users use the same password on multiple sites, to prevent any kind of theft, piracy, or unauthorized access. If you believe your account has been abused or hacked, please contact us by sending us an email at info@sparkacademyonline.com

We do not sell, transfer, or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view the protection of your privacy as a very important community principle. We understand clearly that you and your Information is one of our most important assets. We store and process your personal information on computers located in India that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles. If you object to your Information being transferred or used in this way, please do not use this Website.

Under no circumstances, we rent, trade, transfer, or share your personal information that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Keeping your Personal Data secure

We have appropriate security measures to prevent your Personal Data from being accidentally lost or used or accessed unlawfully. Processing your Personal Data will be done only in an authorized manner and subject to a duty of confidentiality. We also have procedures–in place to deal with any suspected data security breach. We will notify you about any applicable regulator of a suspected data security breach where we are legally required to do so.

Notwithstanding anything contained anywhere in this Agreement; we cannot assure absolute security to your personal data and by entering into or by logging into our website, you explicitly agree not to sue us for any data breach.

 

 

COOKIES

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Spark Academy send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve its offerings, such as providing more content in areas of greater interest to a majority of users.

Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent.

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THIRD PARTIES AND LINKS

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We may pass your details to other companies in our group. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering services to you, to help us to collect payments from you, to analyze data, and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless it is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

Our Website may contain links to other websites that are not under our direct control. These websites may have their own policies regarding privacy. We have no control or responsibility for linked websites and provide these links solely for the convenience and information of our visitors. You access such linked Websites shall be at your own risk. These websites are not subject to this Privacy Policy. You should check the privacy policies, if any, of those individual websites to see how the operators of those third-party websites will utilize your personal information. In addition, these websites may contain a link to Websites of our affiliates. The websites of our affiliates are not subject to this Privacy Policy, and you should check their individual privacy policies to see how the operators of such websites will utilize your personal information.

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CONSULTING

We use third parties to help us provide services to You including the fulfillment of service, processing of payments, monitoring site activity, conducting surveys, maintaining our database, administering emails, and administering contents, and to provide aggregate, comparative information on the performance of our website to us and a select group.

 

CHOICE

It is open for you to customize our usage of your personal information to communicate with you, to send you marketing information, how we provide you with customized and relevant advertising, and whether you want to stay signed into your account.

If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you would receive or change your Communication preferences or indicate your communication preferences. You can also reach us via chat, WhatsApp, call or email to block promotional communication to you. Keep in mind, we do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

 

 

OWNERSHIP OF RIGHTS

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All rights, including copyright, in this Website are owned by or licensed to us. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You are prohibited from modifying, copying, distributing, transmitting, displaying, printing, publishing, selling, licensing, creating derivative works or using any Content available on or through our Website for commercial or public purposes. You may not modify, distribute, or re-post something on this Website for any purpose.

The Site contains copyrighted material, trademarks, and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music, sound, and the entire contents of Spark Academy is protected by copyright as a collective work under the applicable copyright laws. Spark Academy owns a copyright in the selection, coordination, arrangement and enhancement of such content, as well as copyright or license to use in the content original to it. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download / print / save copyrighted material for your personal use only. Except as otherwise expressly stated under copyright law, no copying, redistribution, retransmission, publication or commercial exploitation of downloaded material without the express permission of Spark Academy is permitted. If copying, redistribution or publication of copyrighted material is expressly permitted by Spark Academy, then no changes in or deletion of author attribution, trademark legend or copyright notice shall be made.

You acknowledge that you do not acquire any ownership rights by downloading copyrighted material. Trademarks that are located within or on our Website or a website otherwise owned or operated in conjunction with Spark Academy shall not be deemed to be in the public domain but rather the exclusive property of Spark Academy unless such site is under license from the trademark owner thereof in which case such license is for the exclusive benefit and use of Spark Academy unless otherwise stated.

Spark Academy does not have any express burden or responsibility to provide you with indications, markings or anything else that may aid you in determining whether the material in question is copyrighted or trademarked. You shall be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. By submitting material to any public area of the Website, you warrant that the owner of such material has expressly granted Spark Academy the royalty-free, perpetual, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) worldwide and/or to incorporate it in other works in any form, media or technology now known or hereafter developed for the full term of any copyright that may exist in such material. You also permit any other end-user to access, view, store or reproduce the material for that end user's personal use. You hereby grant Spark Academy, the right to edit, copy, publish, and distribute any material made available on the Website by you.

If you come across any abuse or violation of these Terms, please report to info@sparkacademy.com

 

 

CONSENT

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By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy.

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CONDITIONS OF USE

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Licensee does not warrant that this website, its servers, or email sent by us or on our behalf are virus-free. We will not be liable for any damages of any kind arising from the use of this website, including, but not limited to compensatory, direct, indirect, incidental, punitive, special or consequential damages, loss of data, goodwill, business opportunity, income or profit, loss of or damage to property and claims of third parties.

 

 

GRIEVANCE OFFICER

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In accordance with Information Technology Act 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

info@sparkacademy.com 

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CONSENT TO THIS POLICY

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The Terms of Use Agreement is incorporated herein by reference in its entirety.

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GENERAL MODIFICATION

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We may at any time modify the Terms of Use of our Website without any prior notification to you. Should you wish to terminate your account due to a modification to the Terms or the Privacy Policy, you may do so email us at info@sparkacademy.com However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms of this Website.

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PRIVILEGED/EXCLUSIVE SERVICE:

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By having a Spark Academy account, you have explicitly given consent for us to capture images (followed by analysis), camera/mic permissions to make video calls, and record the same.

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SPARK ACADEMY MAY DISCLOSE INFORMATION:

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• as required by law, such as to comply with a subpoena or similar legal process;

• to enforce applicable ToU (Terms of Use), including investigation of potential violations thereof;

• when we believe in good faith (doctrine of uberrima fides) that the disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;

• with our trusted service providers who work on our behalf and do not have an independent use of the information we disclose to them and have agreed to and adhered to the rules set forth in this Policy;

• to protect against imminent harm to the rights, property or safety of the Application/Website or our users or the public as required or permitted by law;

• with third-party service providers in order to personalize the Application/Website/Services/products for a better user experience and to perform behavioral analysis;

 

 

Governing Law and Jurisdiction:

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In the event of any dispute arising between the parties with respect to this Agreement, the same shall be referred to the Sole Arbitrator and the arbitration shall be in accordance with Arbitration and Conciliation Act of 1996. The language of the arbitration proceedings shall be English. The seat and place of arbitration shall be Hyderabad and the decision of the Arbitrator shall be final and binding on both parties herein.

This contract shall be subject to the exclusive jurisdiction of courts in Hyderabad, India and shall be governed by the Indian laws.

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Refund Policy

 

The system at Spark Academy works in a transparent manner. Our refund policy ensures that all the refunds are processed in a fair manner. In case, where a student expresses his intention of not attending the institute, and withdrawing his admission, he/she will have to visit the branch/ centre in person and submit his/her application in writing stating the reason for seeking a refund. The date of submission of written application for refund at the branch/ centre will be considered for the purpose of calculation of the refund amount.

 

REFUND POLICY FOR CLASSROOM COURSES:

•  Fee is NOT refundable under any circumstances whatsoever. Discretion is solely with management

• Short Term Classroom Course Fee/Test Series Fee is NOT refundable under any circumstances whatsoever.